Shipping policy

Shipping Policy

This Shipping Policy describes the processing and delivery methods, costs and timeframes applicable to orders placed through our online store.

Processing: All confirmed orders are processed and prepared for shipment within 3-5 business days (Monday to Friday, excluding public holidays and company closure periods).
Orders placed at weekends or on public holidays will be processed on the next business day.
For made-to-order or temporarily unavailable products, the customer will be promptly contacted by our Customer Service team and informed of the estimated dispatch date.

Standard / Express Shipping: Estimated delivery within 24/48 business hours (72 hours for smaller islands and remote areas) from the date on which the parcel is handed over to the courier.
Shipping costs: Calculated automatically at checkout based on the weight/volume of the order.

Free Shipping: We offer free shipping on all orders of €500.00 or more (excluding/including VAT, depending on the applicable price list).
Orders below €500.00: The applicable shipping rate will be calculated and clearly displayed on the checkout page before payment is confirmed.
Estimated delivery times: 5-10 business days, depending on the destination country.

For shipments to countries outside the European Union (e.g. the United Kingdom, Switzerland, the United States, etc.), costs and transit times vary according to the geographical area and are calculated when the order is placed.
Customs Duties and Charges: For shipments to non-EU countries, any customs duties, import taxes or local taxes are payable by the recipient and are not included in the total order amount or in the shipping charges.

All our shipments are entrusted to leading express couriers (e.g. DHL, FedEx, UPS, GLS and BRT).
As soon as the order is handed over to the courier, the customer will receive a shipping confirmation email containing a link and tracking number (tracking code) to monitor the delivery status in real time.

Deliveries are made at street level during normal business hours, Monday to Friday.
Upon receipt of the parcel, we recommend that the customer check the integrity of the packaging. If the parcel is visibly damaged, tampered with or wet:
1. Accept the parcel and write "Accepted subject to specific inspection" on the courier's delivery receipt, clearly stating the reason (e.g. "crushed packaging" or "open box").
2. Photograph the packaging and the damaged products.
3. Contact our Customer Service team within 48 hours of receipt so that we can open a claim with the carrier.

Please check the shipping address entered at checkout carefully, including the street number, postcode, name displayed on the intercom and, where applicable, the relevant company contact.
If delivery cannot be completed because the address is incorrect or the recipient is repeatedly absent, any storage and redelivery charges may be charged to the customer.